Bexley Flower Delivery: UK Online Terms & Conditions

Terms & Conditions of Sale – Bexley Flowers

Introduction

Welcome to Bexley Flowers. By placing an order for flower delivery on our website or by telephone, you agree to be bound by these Terms & Conditions. These Terms outline your rights and obligations relating to the purchase and delivery of flowers and associated products by Bexley Flowers across Bexley and the surrounding areas. Please read these Terms & Conditions carefully before proceeding with your order. If you have any queries regarding these Terms, please refer to the additional information on our website or contact our team prior to purchase.

About Us

Bexley Flowers is a UK-based floral retailer providing online flower delivery services. We serve customers throughout Bexley and nearby locations, ensuring fresh, quality flowers for a variety of occasions and events. Our services and these Terms & Conditions apply to all customers placing orders for delivery within Bexley and the immediate surrounding areas specified on our website. These Terms take precedence over any other terms communicated by you, unless otherwise expressly agreed in writing by Bexley Flowers.

Order Process

To order flowers for delivery with Bexley Flowers, you must follow the instructions on our website to add products to your shopping cart and proceed through the online checkout. You may also place orders by telephone where available. As part of the order process:

Review the items in your basket and double-check recipient and delivery details for accuracy.
Enter delivery address and any specific delivery instructions, noting that we deliver throughout Bexley and selected nearby areas only.
Choose your preferred delivery date and timeslot, subject to availability.
Submit your order and payment details as prompted. Your legal offer to purchase goods from Bexley Flowers is made at this point.

After you submit your order, we will send an order acknowledgement to confirm we have received your request. Acceptance of your order and the formation of a binding contract with us occurs when we confirm dispatch of your order. We reserve the right to decline or cancel orders prior to dispatch, for example where a product is unavailable or your payment cannot be processed. Where an order is declined after payment has been taken, a full refund will be made promptly.

Products & Substitution

We make every effort to ensure that all floral arrangements and products are accurately described on our website. Our flowers are subject to natural seasonal variations, and on occasion it may be necessary to substitute individual flowers or packaging with items of equal or greater value and similar style in line with our substitution policy. Such substitutions will be made at our discretion, taking care to preserve the overall look and quality of your arrangement. If you have specific requirements or allergies, please inform us at the time of ordering.

Pricing & Payments

All product prices on our website are shown in Pounds Sterling (£) and include VAT where applicable. Prices do not include delivery charges, which are calculated and displayed during the checkout process depending on the delivery postcode within Bexley or surrounding areas.

Bexley Flowers reserves the right to update product and delivery pricing at any time without prior notice. The applicable price is that displayed at the point of order.

We accept payment by the major debit and credit cards displayed at checkout. By submitting your order, you confirm that the payment card or method used is yours, or that you have express authority from the owner to use it. Payments will be processed securely, and your order will not be confirmed until payment is received in full.

Delivery

Bexley Flowers delivers to addresses throughout Bexley and selected adjacent areas, as defined on our website. Delivery is subject to the following:

Availability of products and seasonal fluctuations.
Delivery addresses must be accurate and include all information needed to effect delivery.
Where we cannot deliver flowers due to missing, incomplete, or incorrect address details, we will attempt to contact you for clarification. If delivery cannot be completed, we may charge an additional fee for redelivery or treat the order as cancelled.
Where no-one is available to accept the delivery, flowers may be left with a neighbour or a safe place per your instructions. Risk passes to you at this point. If this is not possible, we will contact you to rearrange delivery.
Delivery dates and times cannot be absolutely guaranteed, though we make every reasonable effort to honour your selected preferences for flower delivery within Bexley and its vicinity.

By ordering, you acknowledge that our flower deliveries are due the perishable nature of the items and that minor delays may occur, especially during peak periods.

Cancellations & Amendments

Under UK law, customers purchasing flowers online for delivery in Bexley and the surrounding areas may have limited cancellation rights due to the perishable nature of fresh flowers. If you wish to cancel or amend your order, please contact us as soon as possible:

Cancellations can only be accepted if your order has not yet been prepared or dispatched. Once the preparation of your floral arrangement has commenced, or items have left our premises for delivery, cancellations are not permitted and you may still be charged in full.
Refunds for valid cancellations will be processed to the original payment method.
Where amendments to delivery details are requested, we will accommodate these where possible, but changes cannot be guaranteed once the order is being processed.

Should your flowers arrive damaged or not as described, you must notify us within 24 hours of delivery for us to investigate and offer a resolution in accordance with your legal rights.

Returns & Issues

Due to the bespoke and perishable nature of floral products, returns or exchanges are only accepted in the event of faulty or damaged goods. Should your flowers be unsatisfactory on arrival, please inform us within 24 hours with photographic evidence. We will investigate and, where appropriate, offer a replacement, partial or full refund depending on the circumstances. This does not affect your statutory rights.

Non-perishable items (such as vases or gifts sold separately) can be returned in accordance with the Consumer Contracts Regulations, provided you notify us within 14 days of receipt. Returned items must be unused and in original packaging. Refunds will be processed following safe receipt and inspection of the returned goods.

Liability

Bexley Flowers will not be liable for any indirect, special, or consequential losses or business losses, whether direct or indirect, arising from delays or failure to deliver flowers where this is due to circumstances beyond our reasonable control.

Our total liability under these Terms & Conditions in respect of any claim will be limited to the price paid for the relevant goods including delivery charges. Nothing in these Terms shall limit or exclude our liability for death or personal injury resulting from our negligence, for fraud or fraudulent misrepresentation, or for any matter for which liability cannot be lawfully excluded or limited.

Bexley Flowers does not warrant that our website or ordering process will be entirely error-free, virus-free or uninterrupted. Use of our site is at your own risk and we accept no liability for any loss or damage arising from website outages or third party attacks.

Personal Information & Privacy

Your personal information will be collected and processed in accordance with applicable data protection laws and our Privacy Policy (available on our website). This includes all necessary data to process your order, arrange flower delivery, and communicate with you about your purchase.

Intellectual Property

All content on the Bexley Flowers website, including text, images, and logos, are the intellectual property of Bexley Flowers or our licensors. You may not use, reproduce, or distribute such material without our prior written consent.

Changes to these Terms & Conditions

Bexley Flowers reserves the right to update or amend these Terms & Conditions at any time without prior notice. Any changes will be effective immediately upon posting to the website. Please check this page regularly to ensure you are familiar with the current Terms when placing orders for flower delivery in Bexley or surrounding areas.

Governing Law & Jurisdiction

These Terms & Conditions, and any dispute arising under them, shall be governed by and construed in accordance with the laws of England and Wales. You and Bexley Flowers agree to submit to the non-exclusive jurisdiction of the English courts in relation to any claim or matter arising under these Terms.

Additional Notes

These Terms & Conditions of sale apply to all customers of Bexley Flowers for online flower delivery throughout Bexley and immediate surrounding areas. If you are unsure if your address qualifies, please refer to the delivery guidelines on our website. By placing an order with us, you agree to be bound by these Terms. If any provision of these Terms is found to be invalid, the remainder will continue in full force and effect.

Thank you for choosing Bexley Flowers for your online flower delivery needs in Bexley and beyond. We look forward to serving you!