Returns, Refunds & Complaints Procedure at Bexley Flowers
Our Promise: Fresh Flowers Guarantee in Bexley
At Bexley Flowers, we pride ourselves on delivering fresh, beautiful blooms to homes and businesses throughout Bexley and surrounding areas. As your trusted local florist, customer satisfaction is at the heart of what we do. Every bouquet and arrangement comes with our fresh flowers guarantee—because you deserve only the best for your special moments.
Damaged-on-Arrival Policy
We take great care in handcrafting and packing your flowers for delivery. In the rare event your flowers arrive damaged, wilted, or otherwise not up to standard, please get in touch with us as soon as possible. Our team will assess the issue and act swiftly to put things right—either by providing a replacement, store credit, or refund as appropriate for your situation.
To expedite your claim, we may request photographs of the damaged product and the packaging within 24 hours of receipt. This helps us investigate the cause and prevent similar issues in the future.
Freshness Window
We guarantee the freshness of our flowers for a minimum of five days from the date of delivery, provided you follow our included care instructions. If your flowers noticeably wilt or fail to meet expectations within this period, please let us know straight away. After reviewing the case, we will offer a suitable resolution so you can enjoy your flowers with confidence.
Refund and Replacement Options
Your satisfaction is our priority. In the event of damaged flowers or premature wilting within the freshness window, we offer the following solutions:
- Replacement: A fresh bouquet of equal or greater value, delivered to your address at no extra charge.
- Refund: Return of your payment, processed to your original method of transaction.
- Store Credit: A credit for future purchases if preferred.
The preferred resolution can often be chosen by you and will be discussed following a prompt review of your claim.
How to Make a Complaint
If you are unhappy with any aspect of our service or flowers, please contact us directly as soon as possible. Our dedicated team is here to listen and resolve concerns quickly. To help us respond efficiently, please provide your order number, delivery date, and details of the issue. We aim to respond to all complaints within 24 hours during business days and will keep you updated throughout the resolution process.
Why Bexley Chooses Us
As a long-standing florist in Bexley, we are committed to delighting our customers with floral arrangements that impress every time. Our focus on customer care extends from the moment you place your order to after your flowers arrive. Households and businesses in the local community return to Bexley Flowers for reliability, quality, and personal service you can trust. Thank you for choosing us for your floral needs.
Need Further Assistance?
If you have any questions about our returns, refunds, or complaints policy, do not hesitate to reach out. We are always happy to assist and ensure your experience with Bexley Flowers is a joyful one.
